TERMS


 


Custom Orders

Concept Art

For all custom orders, I ask for at least one piece of clear concept art. I can sometimes, but not always, work off of text descriptions. If you do not have any concept art, my concept artist can provide a full body three-view turnaround of your character for a flat fee of $100, which can be rolled into the cost of your suit.

Deposit

For all custom orders, I ask for a minimum deposit of 30% of the total cost of the order. The deposit covers a portion of the cost of materials, contributes toward operating costs, and reserves your place in the commission queue. This 30% deposit is NON-REFUNDABLE if you cancel your order. For more information, see Refunds and Cancellations.

Payments

Once you have paid your deposit, additional payments may be split into monthly installments or paid as one lump sum at any time. You are not required to pay in full until the custom order is complete and you have approved of the final product. However, the item must be paid in full before I can ship it to you. There are no exceptions.

Providing Measurements

Measurements do not need to be scientifically exact, but accuracy is important. Take each measurement several times. Do not “add a few inches” to your measurements. If you would like your suit to fit a certain way (such as with room to grow), please let me know. If I need any measurements from you, I will email you a list along with a reference image instructing you how to take them.

Creating a duct tape dummy of your body is highly recommended for all full suits, but only required if you are ordering a full suit with body or leg padding. If you don’t know how to create one, I can provide instructions for you. I WILL NOT ACCEPT duct tape dummies with significantly bent arms or knees, dummies that were made while sitting down, dummies in which there are large untaped gaps or the tape is peeling up, or dummies that are lined with paper towels, saran wrap, or other flimsy materials that are not sturdy enough to keep a shape. Make sure you take the time to make a good, solid duct tape dummy! Thin or flimsy DTDs can warp and pop apart and defeat the entire purpose of making one.

Turnaround Time

My current turnaround is 2-4 months. You will be given an estimated start and completion date when you order. As I usually work on several projects at once, I may not begin work on your order immediately. My turnaround time is already very quick for a one-person studio, and because of this I rarely accept rush orders. I CAN NOT guarantee any “I need it by _____” dates unless we agree upon it BEFORE you place your order.

Creation Process

Once I begin, I send regular progress photos in order to give you an opportunity to provide feedback, ask questions, or request changes. My goal in doing so is to create a costume as close as possible to your concept without sacrificing functionality or quality. In most cases I can identify issues within a design (poor vision, fur colours that are not available, etc.) before accepting the commission, but sometimes issues may arise during construction. If this occurs I will discuss our options and ask for your feedback before proceeding.

In the event a customer asks for changes that are not likely to get the result that they are looking for, I will be frank about it. While it is rare, there are some changes that I can not make because it would compromise the quality of the costume. Similarly, once I have begun work on the costume, exceptional changes are no longer possible (changing species, changing markings, changing colors). Make sure you are committed to your design!

The Artistic Freedom Discount

I offer a flat rate “artistic freedom discount” of $1900 for full suits and $600 for heads. For these commissions, I take prompts from the customer, such as “a male German Shepherd,” or “something with lots of bright colors!” or “either a tiger or a lion.” I will refuse prompts that are too specific, like “a cheetah that is blue, black, grey, and white, with a pawprint marking.”

Because they aren’t limited by resources or design constraints, these suits represent some of my best work, and I love making them. However, they are not meant to be a replacement for a custom character, nor are they a mascot design service. If you know you’d like a costume but aren’t too sure what you’re after, this may be an awesome option if you’d like to get a little more than your money’s worth!

Sometimes I can accept very complex prompts (“a dragon, with full arm length wings” or “a heavily padded werewolf with digitigrade legs”) at the slightly higher rate of $2500. These slots are not always available because they are very time consuming, but please feel free to ask!


 

Shipping


Your Shipping Info

I will need a full legal name to ship to, or at minimum, a first initial and a last name. If a shipment is returned to me because of incorrect information, I will ask you to pay to have it shipped again.

Shipping Costs

Shipping costs will be stated up front and in most cases are free of charge or already included in the cost of the item. I ship via USPS Priority Mail and UPS Ground. If you would like to request a different shipping method (or expedited/overnight shipping), or to bill directly to a FedEx/UPS account, let me know and you will be billed for the cost.

International Shipping

International customers are responsible for ALL DUTIES AND IMPORT TAXES that may arise. I can not predict these nor estimate what you may be charged. If you are located outside of the US, I urge you to please regularly check your tracking number as sometimes packages are held for pickup. If a package is returned because you did not pay duties or did not answer summons to pick it up, I will ask you to pay to have it shipped again.

Refunds and Cancellations


Cancellation

In the event you cancel your custom order, your 30% deposit is NOT REFUNDABLE. I reserve the right to auction or sell any items I have made to recoup any additional costs, and I reserve the right to accept no future commissions from customers who cancel.

If applicable, your deposit can be used as store credit or paid toward completing a smaller portion of your original order.

Resignation

I reserve the right to resign from any commission due to extenuating circumstances. If I must cancel an order myself, your payment(s), including your 30% downpayment, will be refunded to you in full.

Loss of Contact and Nonpayment

On rare occasions, a customer will cease contact with me entirely for unknown reasons, typically while a balance owed still remains on their custom order. In order to complete a project, I make every reasonable attempt to contact a customer by any means I am able to (email, phone, social media, post). If I receive no return contact whatsoever for a period of three months (90 days), I will consider the commission canceled, the deposit void, and will sell or auction any items made in order to recoup costs. Regarding nonpayment: The customer has three months (90 days) to complete their final payment following the costume’s completion. In the event of nonpayment after a costume has been completed satisfactorily in a timely manner, if I do not receive the balance owed within that 90 day period I will consider the commission canceled, the deposit void, and will sell or auction any items made in order to recoup costs.

Returns

For all pre-made items, the customer has SEVEN DAYS after receipt to inspect the item for any damages or issues and ship it back. Items postmarked within this seven day window will have the original purchase price of the item refunded to them. Returns after this seven day window may not be eligible for a refund.

Shipping costs are not refundable when returning an item unless returning due to an error on my part in which case I will also refund your shipping costs.

CUSTOM ORDERS ARE NOT REFUNDABLE ONCE YOU HAVE APPROVED PHOTOS. Please see Warranty and Repairs for more information.



 
Warranty and Repairs

Warranty

All wearable items come with a 90 day warranty. Please inspect your items as soon as you receive them for any signs of damage during shipment. During this warranty period I will repair or replace any item that suffers any damage as a result of normal use and I will do so free of charge.

Care instructions will be provided with your costume. These costumes are made to be durable pieces of activewear with an average five year lifespan and can last as long as ten if well cared for. Walking, running, crouching, sitting, bending, and dancing are examples of normal use. Damage as a result of improper care (such as drycleaning damage or poor costume storage) is not normal use.

This warranty may be void if you have significantly altered your costume in any way (such as replacing parts or adding additional zippers or closures).

Repairs

Any necessary repairs within these first 90 days are provided by me free of charge. Any necesary repairs after these first 90 days may still be available at little or no charge so please do not hesitate to contact me!

For the entire life of the costume I will provide repairs at an hourly rate and advice for free. I am also always available to replace any worn-out pieces (such as hands or feet) for previous customers, regardless of whether or not I am open for commissions at the time. Finally, if you have any questions about doing repairs yourself, please feel free to contact me at any time.


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